“At this point, I don’t even know what to do,” Mr. But when he arrived at Nashville International Airport, he learned that the second leg of his trip was canceled because, he was told, there was not a crew for the flight.
on Monday to make an early-morning Southwest flight from Philadelphia to Nashville on his way to Los Angeles to see his family. “It’s going to be a massive bummer,” she said.”Ĭaleb Bae woke up before 3 a.m. A photographer was lined up for the occasion.
It was to be their first reunion since the coronavirus pandemic began. Elicia Michaud of Austin, 45, said four sets of grandchildren - a total of eight ranging from 13 to 22 and coming from different destinations - planned to surprise their grandparents, in their 80s, in Los Angeles. Hundreds were clustered on the level below, grouped around hundreds of bags, many of which had been dispatched back to Austin from canceled flights.įor some the impact was more than just a canceled flight. One line, with no end in sight, stretched to the Southwest ticket counter, where perhaps 10 or 15 agents staffed counters as customers queued up to learn their options - if there were any. The disruptions have kept many people from visiting their families over the holiday season and added to the problems caused by snow, ice and frigid weather during the holiday weekend.Īt Austin-Bergstrom International Airport, thousands of stranded and confused passengers massed throughout the terminal in lines that snaked in all directions. Denver alone had more than 220 canceled flights, making up nearly a quarter of its scheduled outbound trips.
Among the hardest-hit airports were the Denver, Las Vegas, Dallas, Phoenix and Baltimore airports, all of which had more than 100 canceled departing flights as of Monday night, as did Chicago Midway International Airport.
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